Danny Meyer, Founder of Shake Shack — How to Win, The Art of The Graceful “No,” Overcoming Setbacks, The 6 Traits of Exceptional People, The 4 Quadrants of Performance, Lessons from Hospitality Excellence, and More (#665)

“I spent the first decade of my career focusing like weeds solely on trying to motivate problem employees to do better. is like a sunflower: they turn wherever there is sun, and if you put all your attention on the weeds, you are actually pulling gravity in that direction. was right, if you water your flowers and spend more time with people you take for granted because they are doing a great job, they will actually kick out the weeds and the weeds will take care of themselves .”

— Danny Meyer

Danny Meyer (@dhmeyer) is the founder and chairman of Union Square Hospitality Group (USHG) includes some of New York’s most loved and acclaimed restaurants, including Gramercy Tavern, The Modern, and Maialino.Danny and USHG also founded shake shackis a contemporary ‘roadside’ burger restaurant that went public in 2015.

Danny new york times best seller put the dishes on the tablearticulates a distinctive set of business and life principles that apply to a wide range of industries. He is the winner of his 2017 Julia Child Award time Named one of the magazine’s 100 Most Influential People of 2015. Danny and his USHG restaurants and individuals have won an unprecedented 28 of his James Beard Awards, including Outstanding Restaurateur in 2005.

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Want to hear about someone who made a name for themselves after working with Danny and training under him? Listen to my conversation with Marco Canola. “Athy” Cabernet, hands-off talked about his mentorship, continuous blood sugar monitoring, post-meal walks, and how bone broth helped Marco survive the pandemic. Pro, and much more.

What’s your favorite quote or lesson from this episode? Let me know in the comments.

Scroll down for links and show notes…

Selected links from episodes

• connect with Danny Meyer:

USHG | | twitter | | Facebook | | Instagram

• Setting the Table: The Transformative Power of Hospitality in Business by Danny Meyer | Amazon
• Union Square Hospitality Group
• No reservations required | Shake Shack
• Danny Meyer Dictionary | The New York Times
• My Arino, New York City
• Da Giovanni Restaurant, Rome
• Man’s Plan and God’s Laughter | Yiddish Wit
• Anne Lamott Tames Her Inner Critic, Finds Grace, and Prays | The Tim Ferris Show #522
• Shake Shack’s Danny Meyer reveals the secret ingredient to his success.forbes
• Law School Admission Test (LSAT) | Wikipedia
• Elliot, New York City
• Union Square Cafe, New York City
• Gramercy Tavern, New York City
• Trinity College, Hartford
• Explore St. Louis
• Checkpoint system
• Hospitality Lessons From Danny Meyer’s Table Setting | American Spa
• Relais & Chateaux
• La Reserve, Bordeaux | TripAdvisor
• Restaurant Duvern a Bordeaux | Panier de Saison
• Meaning of Michelin Stars | Culinary Education Institute
• Dirty Secrets Of ‘Secret Family Recipes’ | Gastro Obscura
• Runnin’ Down a Dream: How to Succeed and Prosper in a Career You Love University of Texas McCombs
• Pros and Cons of Staging in Restaurants | Eater
• Two things my father’s bankruptcy taught me
• How Shake Shack’s Danny Meyer Built an Employee-Centric Empire LinkedIn
• Tom Sawyer Plastering a Fence | PBS
• The Virtuous Cycle of No Tipping and Smart Hospitality by Adam Brown | Moderate
• Tribe of Mentors: Short Life Advice from the World’s Best Amazon
• Daily Princetonian
• Interview Questions to Limit Employee Turnover Hospitality Hotline
• Iconic photos that contradict the true story | Sports History Weekly
• John McEnroe’s Epic Wimbledon Meltdown: ‘I Can’t Be Serious!’ | | ESPN Archive
• Theo Epstein’s Curse Breaker | FiveThirtyEight
• Moneyball: The Art of Winning an Unfair Game by Michael Lewis | | Amazon
• Best Exotic Marigold Hotels | Prime Video
• Tabla to close in December — Danny Meyer’s first-ever shutter | Eater NY
• Q&A with Danny Meyer: How to Close a Restaurant | The Atlantic
• Ratatouille | Prime Video
• Danny Meyer’s North End Grill will be closing at the end of 2018. Eater NY
• Culinary Institute of America
• The Ultimate Guide to Tipping in America | Travel Insider
• John Lennon & Plastic Ono Band’s Cold Turkey | | YouTube
• New York City’s restaurant “Hospitality Include” movement is slowly gaining momentum.Nations Restaurant News
• The Modern, New York City
• Back to chips, let’s share. USHG
• This is marketing: you won’t be seen until you learn to see.Amazon
• Special: Lockhart Link Burger from Shake Shack | Pop Bop Shop.

Show memo

Editor’s Note: Timestamps will be added soon.

• Maialino meaning.
• control and surprise.
• A very important conversation.
• Convert Cranky.
• ABCD: anytime collection dot; always connecting Dot.
• Danny’s first steps to becoming a chef.
• Get the worst pay to learn from the best.
• Business is like gardening.
• A virtuous circle of stakeholders.
• Politely genuine decline.
• 6 qualities Danny looks for when hiring
• Work ethic lessons from Theo Epstein.
• Should they stay or should they go?
• A soft landing from a failure that I’m good at.
• Embrace tipping culture.
• 51 percent.
• Most gifted book
• Seth Godin is Mensch.
• Danny billboard.
• hope and optimism.
• parting thoughts.

More quotes from Danny Meyer’s interview

“Omotenashi is a team sport.”
— Danny Meyer

“I sort of have a mixed bag with this whole control thing. We are completely open to pivoting A and B.”
— Danny Meyer

“Even if you do get the best tomatoes, don’t toss them in the corner of your walk-in fridge and scratch them to lose sugar. Treat them the right way. Guess what?” The same goes for people, how to hire people, you can have the best recipe in the world, but you’d better pick the best tomatoes. It has to be handled in a proper way.”
— Danny Meyer

“I spent the first decade of my career focusing like weeds solely on trying to motivate problem employees to do better. is like a sunflower: they turn wherever there is sun, and if you put all your attention on the weeds, you are actually pulling gravity in that direction. was right, if you water your flowers and spend more time with people you take for granted because they are doing a great job, they will actually kick out the weeds and the weeds will take care of themselves .”
— Danny Meyer

“The world keeps moving. If you don’t keep moving, you’ll never catch up.”
— Danny Meyer

“Could you make a charitable assumption for each other?”
— Danny Meyer

“Hope and optimism are different. I think that hope is a positive act.”
— Danny Meyer

“ABCD: You can always collect the dots and connect the dots at any time.”
— Danny Meyer

people mentioned

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