Home Automotive Alfa Romeo prioritizing vehicle quality and customer satisfaction

Alfa Romeo prioritizing vehicle quality and customer satisfaction

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Carlos Tavares, home of Stellantis, proved his finesse in the turnaround. During Tavares’ 20 years at the helm of Peugeot Citroën (PSA) and buying GM’s European division, GM suffered losses at its European Opel/Vauxhall division. Tavares brought his Opel/Vauxhall back into the black in his first year. Within 18 months of PSA’s ‘merger’ with Fiat-Chrysler being formalized, he will hear doomsday tales from some of the brands that have been in perpetual trouble under the new umbrella. No more. Alfa Romeo, Abarth, Fiat, Lancia and Maserati all Italian say they are doing well. Tavares’ basic knowledge is well established, but it remains to be seen if he knows how to transform the brand, which every Italian automaker needs.Alfa Romeo tops North America Said car news That they are still laying the groundwork for the revolution. In doing so, the brand sounds like the luxury automaker it’s been aiming for since its 2008 revival.

Vincent Noirbent, Vice President of Product Planning and Transformation at Alfa Romeo on the Continent, believes the automaker has a decade to establish Stellatis as a global premium brand under Maserati’s all-out luxury. We don’t know how it will work with Lancia in Europe, but we haven’t acquired a Lancia so any potential conflicts are out of our jurisdiction. auto news I expressed Noirbent’s message as follows: It’s branded and doesn’t rely on incentives. The Miami dealer quoted Alfa Romeo North America boss Larry Domink’s comments as saying, “First make the car right, [ownership] Deliver a better experience, build brand value, and get someone to pay you an extra $100 a month. “

In an interview with Pebble Beach, Dominique said that luxury service experiences and experiential marketing will also be involved. This includes “concierge service, test drive pickup and drop-off”, and that when you go to a dealership you “not only see beautiful cars, but you also get an Italian cooking lesson.” and wine tasting. “

All work takes time. Lights his refresh for 2023 doesn’t hide the fact that the Giulia sedan is his seven-year-old and the Stelvio SUV is his six-year-old, with the more accessible Tonale still to come. From an average of around 18,300 units over the past three years, Alfa Romeo has risen to 27th place out of 33 manufacturers in JD Powers’ 2022 Early Quality Survey, one place above its 2021 ranking. However, the automaker has taken the top spot among premium brands in the 2022 JD Power Sales Satisfaction Index. It surpasses Porsche, Lexus, Cadillac and Infiniti to measure customer satisfaction by dealer experience. Commenting on the honor, Noirbent said: [to go], so there is no end. We have to repeat the same thing next year. The process should be perfect. “

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